# Email & SMS

https://hacado.com/features/notifications

Branded emails and SMS before the appointment, aftercare after. Resend or SMTP lets mail come from your domain. SMS credits are included on Solo and Studio; Free can buy credits separately. Templates stay in your voice.

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Email & SMS

Branded emails and SMS before the appointment, aftercare after. Resend or SMTP lets mail come from your domain. SMS credits are included on Solo and Studio; Free can buy credits separately. Templates stay in your voice.

Your phone can stay in the drawer

Email confirmations and reminders

SMS reminders with plan credits or Textbelt

Custom templates that match your brand

Resend or SMTP so mail can come from your domain

Auto-replies for common inbound questions

Waitlist: email or SMS when a matching slot opens, with a book link

Logs when a client says they never got the message

Write it once, send it on a schedule

Confirmation when they book, reminder the day before, follow-up after. Timing is yours - 24 hours, 2 hours, or both. Aftercare for a tattoo or a lash fill is the same system as a coaching recap.

Email from you, not a no-reply void

Connect Resend (OAuth, verified domain) or SMTP (Google Workspace, Microsoft 365, or a transactional host) so clients see mail from your domain. Shared sending still works if you are not ready for DNS records.

Texts without a second app

Solo includes 100 SMS credits a month; Studio includes 300. Free can purchase credits. Textbelt is there if you want pay-as-you-go through their key. Follow local consent rules - Hacado sends what you configure.

Waitlist should not mean you call down a list

When a matching time opens, the oldest waitlist request gets an email, an SMS, or both - Book this time, or leave the list. You pick the templates, a cooldown between offers, and how long they have exclusive first look before the next person is pinged. Same credits and logs as the rest of your messages. Solo and Studio.

How you’ll use it

01

Write it once

Confirmation, reminder, follow-up - your words, your tone.

02

Schedule sends

24 hours before, 2 hours before, aftercare after - or all of them.

03

Let it run

Clients get the message even when you are with someone.

FAQ

Does Free include SMS?

Email is included. SMS credits can be purchased on Free; Solo includes 100/month, Studio 300/month.

Can clients reply?

You can set auto-replies for common questions and still see the thread in communications. Staff can message from the appointment as well.

Can email come from my domain?

Yes. Connect Resend (verify the domain there, then set Sender email) or install SMTP with host and credentials. SPF/DKIM on your DNS still matter for inbox placement.

What if someone says they never got a reminder?

Settings → Communications → Logs shows outbound email and SMS Hacado already sent.

Are templates editable?

Yes. Keep the placeholders for time, service, and video link; rewrite the rest in your voice.

Do coaches and tutors use the same reminders?

Yes. The same confirmation and reminder stack works for in-person visits and video sessions.

Does waitlist send a message when a slot opens?

Yes, if you turn on slot-opened notices. Oldest matching request first - email, SMS, or both - with a book link and a way to leave. You set exclusive first-look minutes and a cooldown. Same SMS credits as reminders.

Reminders that do not live in your notes app

Email on every plan. SMS credits on Solo and Studio, or buy extra.

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