Email & SMS
Branded emails and SMS before the appointment, aftercare after. SMTP lets mail come from your domain. SMS credits are included on Solo and Studio; Free can buy credits separately. Templates stay in your voice.
Your phone can stay in the drawer
Email confirmations and remindersSMS reminders with plan credits or TextbeltCustom templates that match your brandSMTP so mail can come from your domainAuto-replies for common inbound questionsWaitlist: email or SMS when a matching slot opens, with a book linkLogs when a client says they never got the message
Write it once, send it on a schedule
Confirmation when they book, reminder the day before, follow-up after. Timing is yours - 24 hours, 2 hours, or both. Aftercare for a tattoo or a lash fill is the same system as a coaching recap.
Email from you, not a no-reply void
Connect SMTP (Google Workspace, Microsoft 365, or a transactional host) so clients see mail from your domain. Shared sending still works if you are not ready for DNS records.
Texts without a second app
Solo includes 100 SMS credits a month; Studio includes 300. Free can purchase credits. Textbelt is there if you want pay-as-you-go through their key. Follow local consent rules - Hacado sends what you configure.
Waitlist should not mean you call down a list
When a matching time opens, the oldest waitlist request gets an email, an SMS, or both - Book this time, or leave the list. You pick the templates, a cooldown between offers, and how long they have exclusive first look before the next person is pinged. Same credits and logs as the rest of your messages. Solo and Studio.
How you’ll use it
Write it once
Confirmation, reminder, follow-up - your words, your tone.
Schedule sends
24 hours before, 2 hours before, aftercare after - or all of them.
Let it run
Clients get the message even when you are with someone.
FAQ
Email is included. SMS credits can be purchased on Free; Solo includes 100/month, Studio 300/month.
You can set auto-replies for common questions and still see the thread in communications. Staff can message from the appointment as well.
Yes. Install SMTP, enter host and credentials, send a test. SPF/DKIM on your DNS still matter for inbox placement.
Settings → Communications → Logs shows outbound email and SMS Hacado already sent.
Yes. Keep the placeholders for time, service, and video link; rewrite the rest in your voice.
Yes. The same confirmation and reminder stack works for in-person visits and video sessions.
Yes, if you turn on slot-opened notices. Oldest matching request first - email, SMS, or both - with a book link and a way to leave. You set exclusive first-look minutes and a cooldown. Same SMS credits as reminders.
Reminders that do not live in your notes app
Email on every plan. SMS credits on Solo and Studio, or buy extra.
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