Terms of Service
The agreement that governs your use of Hacado’s scheduling platform, websites, and billing.
Last updated August 24, 2026
Agreement to terms
By accessing or using Hacado, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you must not use the platform. The materials on this platform are protected by applicable copyright and trademark law.
These Terms apply to the Hacado websites, the admin application, public booking sites we host, and related services. Additional terms may apply to specific apps or payment providers you connect.
The service
Hacado provides an appointment scheduling platform that enables businesses to manage bookings, communicate with clients, process payments through connected processors, and publish booking websites. We may modify, suspend, or discontinue any part of the Service with reasonable notice when practicable. Features may differ by plan (Free, Solo, Studio).
Eligibility and accounts
You must be able to form a binding contract. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices. You accept responsibility for all activity under your account and must notify us immediately of unauthorized use or any other security breach.
Acceptable use
Permission to use Hacado for your personal or commercial business is subject to these conditions. You must not:
Use the Service for any illegal or unauthorized purpose, including spam or deceptive booking practices.Transmit malware, harmful code, or content that infringes others’ rights.Attempt to gain unauthorized access to any part of the Service or other customers’ data.Interfere with or disrupt the proper working of the platform.Copy, modify, reverse engineer, or resell the Service’s software except as allowed by law.Use the Service to send SMS or email in violation of anti-spam or telecommunications rules.Your content and your clients
You retain ownership of content you submit, post, or display through the Service (including your website pages, branding, and client records). You grant us a worldwide, non-exclusive, royalty-free license to host, reproduce, and process that content solely to provide and improve the Service.
You are responsible for the accuracy of your services, prices, availability, and the cancellation, reschedule, deposit, and refund policies you show to your clients. Those policies are between you and your clients; Hacado is not a party to those appointments.
Plans, payment, and cancellation of Hacado
Paid features are billed in advance on a recurring basis through Polar. Current list prices include Solo at $29 per month and Studio at $59 per month, plus optional add-ons (for example extra seats and SMS credits). Taxes may apply. We may change prices with at least 30 days’ notice.
You may cancel your Hacado subscription at any time from the Polar customer portal. Access to paid features continues until the end of the then-current billing period unless otherwise stated at checkout. Subscription refunds, if any, follow Polar’s and our refund practice for unused prepaid time; they are separate from refunds you owe your own clients.
The Free plan is limited (including appointment, service, and page caps). We may suspend booking or payment actions if a paid subscription is past due.
Third-party services
Calendar, video, SMS, email, and payment integrations are provided by third parties under their own terms. You authorize us to exchange data with providers you connect. We are not responsible for those providers’ availability, fees, or data practices beyond our own processing described in the Privacy Policy.
SMS and email
If you send SMS or email through Hacado, you represent that you have obtained any required consent from recipients and will honor opt-outs. Unused SMS credits typically do not constitute a cash refund except as required by law or stated at purchase.
Intellectual property
Hacado, the Hacado logo, and the Service software are owned by us or our licensors. These Terms do not grant you any right to use our trademarks except as needed to identify the Service.
Disclaimer
The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that bookings, notifications, or payments will be uninterrupted or error-free.
Limitation of liability
To the fullest extent permitted by law, Hacado and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption, arising out of the use or inability to use the Service, even if we have been advised of the possibility of such damage.
Our aggregate liability arising out of these Terms or the Service will not exceed the amounts you paid to us for the Service in the twelve months before the claim (or, if you use only the Free plan, one hundred US dollars).
Indemnification
You agree to indemnify, defend, and hold harmless Hacado and its officers, directors, employees, agents, and suppliers from claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the Service, your content, your dealings with your clients (including deposits, cancellations, and refunds), or your violation of these Terms.
Termination
We may suspend or terminate your account immediately, without prior notice where we reasonably believe you have breached these Terms, created a security risk, or failed to pay. Upon termination your right to use the Service ceases. Provisions that by their nature should survive (including ownership, disclaimers, limitation of liability, and indemnification) will survive.
Governing law
These Terms are governed by applicable law, without regard to conflict-of-law rules. Our failure to enforce any provision is not a waiver. If a provision is unenforceable, the remainder stays in effect.
Changes to terms
We may modify these Terms. If a change is material, we will provide at least 30 days’ notice before new terms take effect, by posting on this page and updating the date below, and where appropriate by email. What is material is determined in our reasonable discretion. Continued use after the effective date constitutes acceptance.
Contact us
Questions about these Terms of Service: legal@hacado.com. Product help: support@hacado.com or https://github.com/dbondarchuk/hacado/issues. Documentation: https://docs.hacado.com.
© 2026 Hacado. All rights reserved.