Support
Hacado is built for busy teams who depend on scheduling every day. You deserve a dependable way to reach us when something blocks you. Below you’ll find our hours, targets for first responses, and the channels we monitor.
Create a support case
Open a GitHub issue so we can track your request and follow up until it is resolved.
Email support
Reach the team directly. Include your workspace name and a brief summary of what you need.
Knowledge base
Browse product documentation for setup guides, integrations, apps, and day-to-day use.
Hours of operation
Support is staffed Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time (US), excluding major US holidays. Automated systems (sign-up, billing, confirmations) continue to operate at all times.
Response times
For tickets sent through GitHub Issues or support@hacado.com during support hours above, our target is an initial reply within one business day (same calendar day whenever practicable). Messages received outside those hours roll to the next business morning. Severity-1 outages (the service is broadly unavailable or data at risk) are prioritized ahead of routine questions - describe the impact in your subject line so we can triage quickly.
This describes the response window you should plan for a first acknowledgment and initial guidance. Complex bugs or feature work may take longer to fully resolve after we reply.
Phone support
We do not publish a telephone support line at this time. Email and GitHub Issues give us enough context - including screenshots and logs when needed - to help you faster without keeping you on hold.
Hacado
The all-in-one appointment platform for local appointment-based businesses
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