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Every service business owner has a version of the same story.

A client who arrives 25 minutes late and expects a full appointment. A client who complains about results after approving everything mid-service. A client who cancels the morning of their appointment for the third time in a row, then acts surprised that their deposit is non-refundable.

These situations are stressful, they cost you money, and they eat into the energy you need for the clients who make the work worthwhile.